Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Using your NHS account (through the NHS website or in the NHS App) This allows you to check when the surgery has reviewed your request and view prescriptions ready for your pharmacy to prepare.
- Using our online form available during opening times.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Prescriptions should not be ordered more than 7 days in advance. If you do require your medication earlier than 7 days before the due date, please include the reason with your request. Prescriptions requested earlier than 7 days in advance with no reason will be rejected without notification.
You can also:
- Bring the paper form to the surgery during opening times
- Request your prescription by post. Please attach a stamped addressed envelope if you require the order to be sent.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At the surgery
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you have the NHS App, you can check when the surgery has reviewed your prescription request and view prescriptions ready for your pharmacy to prepare within the Your health section of the app.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- Phone us after 10am on 020 8780 0125
- Use our online form during opening times.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice and treatment (without the need to contact our surgery to get a prescription) for minor illnesses such as:
Sore throat
Earache
Sinusitis
Impetigo
Shingles
Infected insect bites
Uncomplicated urinary tract infections in women under 65.
They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (nhs.uk).
Tudor Lodge works closely with local pharmacists to support you with certain minor health conditions. It may be more appropriate to have your NHS consultation with a pharmacist instead of the GP practice. You can choose a pharmacy convenient to you and we will arrange this for you.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.