COVID-19 Appointments Update

Non-urgent advice: COVID-19 Notice

Due to the ongoing situation with coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

This means that all patients are required to contact the practice by online form or by telephone on 020 8780 0125 to request an appointment and provide brief details of your need. A clinical team member will then phone you back to discuss your need, and wherever possible, this need will be met over the telephone as most things can be. If clinically necessary, you will be invited to pop into the practice to see us.

Urgent and Non-Urgent Appointments

Ring the surgery on 020 8780 0125 or use our online form to book an appointment between 8.00am -6.30pm only, Monday to Friday.

Urgent cases are triaged and seen on the day.

Non-urgent cases can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. The nurses based at our practice treat patients for a wide range of common conditions. You can expect to see them within two to three working days and all nurses are qualified to prescribe a range of medicines.

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination (chaperone) or a private room to discuss matters. Remember that the results of tests can only be given to the patient.

Telephone consultations can be booked with a doctor. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at an agreed time.

You can help us by:

• Being on time for your appointment.
• Letting us know if you need to cancel.
• Calling for a home visit or urgent appointment before 10.00am daily.
• Ringing for results of tests between 12 noon – 3.00pm Monday to Friday only.

Online Access: Patient Access

Travelling abroad?

If you are travelling abroad for short and long periods of time, please read as there may be implications for your prescriptions and our responsibility to you as a practice.

  • Prescriptions for medicines in case of illness while abroad.

Our GPs may be able to provide you with a private prescription if it is clinically appropriate and if they can prescribe safely without medical assessment while you are abroad. These prescriptions are not free.

Patients should be aware that some drugs commonly prescribed in the UK may be illegal in certain countries and you should check with and that country’s embassy, before you travel.

  • If you are travelling out of the country for less than 3 months.

If you inform us you will be out of the country for less than 3 months, we can provide sufficient medicines for an existing condition (for example asthma, diabetes) for the period while you are away, where it is safe to do so. 

Medicines that require frequent monitoring may not be prescribed where there are safety concerns. Drugs normally available over the counter such as paracetamol can be purchased at your local supermarket or pharmacy.

Make sure you always take all your medications in the boxes or containers they were prescribed in.

  • If you are travelling out of the country for more than 3 months.

Patients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 months supply where safe to do so).

By law, the NHS no longer has responsibility for the medical care of patients when they leave the UK. GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad. 

We regret that patients travelling abroad for a period of more than 3 months will be need to be removed from our patient list. We will be pleased to re-register patients on their return to the UK and can reassure patients that their electronic notes are kept on file for reference on your return.

Patients and relatives should not seek medication for themselves while they are abroad as this constitutes NHS fraud.