COVID-19 Appointments Update

Non-urgent advice: COVID-19 Notice

Due to the ongoing situation with coronavirus, we still take measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

This means that all patients are required to contact the practice by online form or by telephone on 020 8780 0125 to request an appointment and provide brief details of your need. A clinical team member will then phone you back to discuss your need, and wherever possible, this need will be met over the telephone as most things can be. If clinically necessary, you will be invited to pop into the practice to see us.

Urgent and Non-Urgent Appointments

Ring the surgery on 020 8780 0125 or use our online form to book an appointment between 8.00am – 6.30pm, Monday to Friday.

Urgent cases are triaged and seen on the day.

Non-urgent cases can expect to see a member of our healthcare team within 2-5 working days, though you may have to wait longer if you want to see a particular GP.

A GP isn’t always the best person to see which is why we are lucky to have a growing team of experienced healthcare professionals in our practice to help take care of you. Physician associates and nurses can diagnose, treat, manage long-term conditions, issue prescriptions (with sign-off from a GP) and make referrals just as GPs can.

We also have healthcare assistants, pharmacists, social prescribers and physiotherapists. Our team can advise the best person to see when you request your appointment.

At your appointment

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination (chaperone) or a private room to discuss matters. Remember that the results of tests can only be given to the patient.

You can help us by:

  • Being on time for your appointment.
  • Letting us know if you need to cancel.
  • Calling for a home visit or urgent appointment before 10.00am daily.
  • Ringing for results of tests between 12 noon – 3.00pm Monday to Friday only.