How are you finding our new system?

Posted by: supportymm - Posted on:

Edatt News Story

It’s been great to see so many of our patients using our new online booking form with the help of Dot, our new virtual assistant and chatbot. In January, over half of you (57%) used our digital appointment service, as well as 1 in 5 patients using the service to order prescriptions.

More patients using our digital service means we can cut down waiting times on the telephone for patients who cannot contact us online.

Contacting us online is quick and easy:

1.        Contact us with your request (

2.       Choose what help you need – Admin query, Medical request, Online advice or Self-referral service

3.       Fill in the digital form with your details, request or question.

You can also use your NHS App to submit your requests too. It’s great for ordering repeat prescriptions.

Don’t forget we read all online requests on the same working day if you send them between 7am and 3pm (Monday to Friday) and for any urgent requests, we aim to get back to you within 2-3 hours.

Remember, help is always available if you’re not sure about filling in an online form. Feel free to ask Dot on our website (you’ll find her in the bottom right-hand corner of your screen) or pop into the surgery where one of our friendly receptionists can show you how it’s done.