From Monday 12th April 2021, we have a new system for contacting the practice – for booking an appointment or any other query. It is a simple online form which takes a few moments to fill out. We will get back to you within 2 working days. Most of the time, you’ll get a response the same day. If it’s urgent we will get back to you as quickly as we can.
If you don’t have access to the internet, or unable to use the form for another reason, you can still contact the practice on 020 8780 0125 and we will fill out the form on your behalf. You can also call for anything that is too urgent to wait.
Why have you changed the system?
Our patients have told us that once they get to the right person, they’re very happy with the care they receive at Tudor Lodge. However, they also tell us it can sometimes be difficult to get through on the phone. Sometimes it’s inconvenient to call first thing in the morning. And sometimes it’s hard to get an appointment with the person they want to speak to or see. This change should make it easier for us to deal with your issue quickly, and get you to the right person, first time.
What are the benefits to me?
- Easy to access: no app, no account needed – simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: available 24 hours a day, so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: your request will be seen by the right person, first time.
- Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
- Turnaround time: we will get back to you within 2 working days (most of the time this will be the same day) so it’s very quick.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
What if I don’t have a mobile phone?
You can still use the contact form if you don’t have a mobile phone, you just need access to the internet such as on a computer or tablet device. You’ll need to provide a contact number of some kind but this could be a landline if you don’t have a mobile phone.
Will this disadvantage me or my elderly or vulnerable relative?
For those with access to a mobile phone or internet, the new online form will be a more convenient way to contact the practice, which should free up our phone lines for those who really need it. If you or your relative cannot use the form please contact us on the phone as you normally would.