OTHER INFORMATION

NHS DIRECT
If you are unwell, or have a health concern about yourself or your family, you can ring the 24-hour NHS Direct Helpline and speak to a nurse. The nurse can advise whether you need to see a doctor. Interpreters are available. Tel: 0845 4647.

NHS WALK-IN CENTRE AT ST GEORGE'S HOSPITAL
You can also see an experienced nurse for treatment of minor injuries and illnesses, seven days a week, 7.00am - 10.00pm at the NHS Walk-in Centre. You do not need an appointment.

MINOR INJURIES UNIT AT QUEEN MARY'S HOSPITAL

• For treatment and advice on a wide range of injuries.
• The centre does not treat children under two years old or road traffic accident victims.
• Open every day 8.00am - 8.00pm.
• Staffed by highly trained emergency nurse practitioners.
• If in doubt whether to use the treatment centre please call 020 8487 6000.

ACCIDENT AND EMERGENCY - 112 (Used to be 999)
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go straight to your nearest accident and emergency department or call for an ambulance on 112.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

OTHER LOCAL NHS SERVICES
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home. We suggest you keep the following:

• Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
• Mild laxatives
• Anti-diarrhoeal medicines
• Rehydration mixture
• Indigestion remedy (for example, antacids)
• Travel sickness tablets
• Sunscreen - SPF 15 or higher
• Sunburn treatment (for example, calamine)
• Tweezers and sharp scissors
• A thermometer
• A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings.

Remember

• Keep the medicine chest in a secure, locked place out or reach of small children.
• Always read the instructions and use the recommended dose.
• Watch expiry dates - don't keep or use medicines past their use-by date.
• Take all unwanted and out-of-date medicines back to the pharmacy.

Your local pharmacist
Your local pharmacist will be able to give you free health advice at any time - you don't need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.

SPECIALIST AND HOSPITAL CARE

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go. They can then book your appointment electronically while you wait.
If you would prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice later and we will be able to book your appointment then. Other times, we have to send the referral letter to hospital and you will receive your appointment by post.

OTHER INFORMATION

Your Local Primary Care Trust
Wandsworth PCT is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at your PCT Guide to Primary Care Services at www.wandsworthpct.nhs.uk or get the information you need at www.nhs.uk
The PCT also produces a publication: Your Guide to Local Health Services.

Wandsworth PCT
Third Floor
Wimbledon Bridge House
Hartfield Road
Wimbledon
London SW19 3RU

Tel: 020 8812 7600

PRIVATE FEES FOR NON-NHS SERVICES

Like any other professional, the doctor is entitled to charge you a fee for services provided outside the remit of the NHS.
Rates for these services are recommended by the BMA (British Medical Association) and are as follows:

Certificates And Forms
Private sick note £10.00
Passport form/photograph £15.00 - 20.00
Driving licence £15.00 - 20.00
Freedom from infection certificate £10.50-£37.50
BUPA/PPP form £17.50-£37.50
School fees insurance claim form £17.00
Sickness/accident insurance form £17.50-£37.50
Health club - patient fit to exercise £10.50-£37.50

Medical Examinations And Reports
Medical consultation private patient and prescription £20.00-£100.00

Pre-employment Medicals
LGV, PCV, taxi driver, elderly driver fitness certificate, racing driver, fitness, fitness for sports, fitness to attend school, seat belt exemption as follows:
Extract from records £10.00-£50.00
Pro forma report, no examination £53.50
Detailed written report £60.00
Comprehensive examination and report £60.00 - 100.00

Access To Records Under Data Protection Act
Computerised records £10.00-£50.00
Manual records or combination of manual/computer
records £50.00

Travel Abroad
Course of vaccinations for travel abroad (Non-NHS)
plus cost of vaccine (enquire at reception) £10.00
Private prescription for drugs required solely for
purpose of travel abroad £10.00
Vaccination certificate £10.00
Holiday cancellation certificate £17.50
Fitness to travel certificate £17.00

Travel Vaccine List Tariff

ZERO TOLERANCE

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

FREEDOM OF INFORMATION
- PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

DRUG MISUSE

The practice aims to provide a comprehensive and integrated service to patients who misuse drugs and alcohol. We provide advice, infomation and support. We have good links with clinical substances misuse teams and we can arrange and co-ordinate aftercare.