HOW DO I...
...MAKE AN APPOINTMENT?

Ring the surgery on 020 8780 0125 to book an appointment between 8.00am -6.00pm only.
Urgent cases are seen on the day.

Non-urgent cases can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. The nurses based in our practice treat patients for a wide range of common conditions. You can expect to see them within two to three working days and both nurses are qualified to prescribe a range of medicines.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination (chaperone) or a private room to discuss matters. Remember that the results of tests can only be given to the patient.

Telephone consultations can be booked with a doctor. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at an agreed time.
You can help us by:

• Being on time for your appointment.
• Letting us know if you need to cancel.
• Calling for a home visit or urgent appointment before 10.00am.
• Ringing for results of tests between 12 noon - 2.00pm Monday to Friday.

HOW DO I...
REQUEST A HOME VISIT?

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the surgery. Please ring before 10.00am to arrange a visit and let us know if your condition is urgent.