PRACTICE CHARTER

Complaints, Comments Or Suggestions
For Improvement

We welcome new ideas at the practice.
Even complaints can be learned from.
Please speak to the receptionist or ask to speak to the practice manager (Prash Thurairatnam).
If you have a complaint, we will look into it and reply within 10 working days.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

The information is only available to those involved in your care and you should never be asked for medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please contact our practice manager. We aim to treat all our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.